A clearer path.
Back to your trade.
Need help with Zily? Find the right guide or contact us about your app, account access, or trading workflow.
What can we help with?
Start with the resources for the task in front of you.
Find your way in.
Choose your Zily client for desktop, mobile, web, or Telegram.
Explore Zily appsGet to know your tools.
Explore token research, wallet tracking, copy trading, and automation.
Read the product guidesProtect your access.
Understand wallet permissions, verify transactions, and keep credentials private.
Explore security guidanceA little detail.
A better starting point.
Help us understand the issue with a clear description and the relevant details.
Email supportYour setup
Which Zily client, device, and operating system are you using? Include the app version if available.
What happened
Describe the steps, what you expected, and what happened instead. Include any error message and the approximate time with its time zone.
The relevant transaction
For a transaction issue, include the chain and public transaction hash or signature. Redact personal details from screenshots.
A few useful
details.
How do I contact Zily support?
Email support@zily.io with a description of the issue, the Zily client you use, and any relevant error message. Include the approximate time and time zone so the issue is easier to investigate.
What should I include for a transaction issue?
Include the chain, public transaction hash or signature if one exists, approximate time, and what you expected to happen. If no transaction was submitted, describe the step where the issue occurred. Remove unrelated personal information from any screenshots.
Should I send my seed phrase or private key?
Never. Keep seed phrases, private keys, passwords, and verification codes out of support messages. Do not grant wallet access or sign an unfamiliar transaction in response to someone claiming to provide support.
Where can I learn about trading and execution?
The learning hub covers market research, wallet activity, copy trading, and execution concepts such as slippage and liquidity. Product guides explain how these tasks fit into Zily.